YellowDoor Hotels
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Head of Operations
- Experience
- 2–7 years
- Work type
- On-site
- Location
- Abuja, Nigeria
YellowDoor Hotels is a boutique hotel and restaurant brand in Abuja built for business executives and discerning travelers. As Head of Operations, you will own the performance of every department - from rooms to The Living Room - and build the systems that make excellence repeatable. This is a hands-on leadership role for someone who runs tight ships without losing warmth.
Your Mission
- 01Oversee daily hotel and F&B operations across all departments
- 02Set and monitor departmental targets against agreed performance benchmarks
- 03Write and embed SOPs that staff consistently follow across every function
- 04Identify waste, inefficiency, and service gaps on walkthrough and fix root causes
- 05Hold department heads accountable for measurable deliverables weekly
- 06Report operational performance and significant issues to the General Manager
What You Bring
Must-have
Hotel operations managementF&B operations managementSOP development and enforcementDepartmental performance managementOperational cost and waste controlGuest satisfaction management
Nice-to-have
Revenue management basicsVendor and procurement oversightEvent operations coordination
The Non-Negotiables
- No prior F&B operations experience alongside hotel management
- Cannot demonstrate SOPs that staff actually adopted and followed
- Avoids holding people to numbers - defaults to empathy over accountability
- No measurable guest satisfaction or cost outcomes from previous roles
Culture
The Purpose of This Role
To unify hotel and F&B operations under one accountable leader who builds systems, lifts guest satisfaction, and drives consistent performance across every department.
To unify hotel and F&B operations under one accountable leader who builds systems, lifts guest satisfaction, and drives consistent performance across every department.
If this speaks to you…
YellowDoor Hotels
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
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Head of Operations
- Experience
- 2–7 years
- Work type
- On-site
- Location
- Abuja, Nigeria
YellowDoor Hotels is a boutique hotel and restaurant brand in Abuja built for business executives and discerning travelers. As Head of Operations, you will own the performance of every department - from rooms to The Living Room - and build the systems that make excellence repeatable. This is a hands-on leadership role for someone who runs tight ships without losing warmth.
Your Mission
- 01Oversee daily hotel and F&B operations across all departments
- 02Set and monitor departmental targets against agreed performance benchmarks
- 03Write and embed SOPs that staff consistently follow across every function
- 04Identify waste, inefficiency, and service gaps on walkthrough and fix root causes
- 05Hold department heads accountable for measurable deliverables weekly
- 06Report operational performance and significant issues to the General Manager
What You Bring
Must-have
Hotel operations managementF&B operations managementSOP development and enforcementDepartmental performance managementOperational cost and waste controlGuest satisfaction management
Nice-to-have
Revenue management basicsVendor and procurement oversightEvent operations coordination
The Non-Negotiables
- No prior F&B operations experience alongside hotel management
- Cannot demonstrate SOPs that staff actually adopted and followed
- Avoids holding people to numbers - defaults to empathy over accountability
- No measurable guest satisfaction or cost outcomes from previous roles
Culture
The Purpose of This Role
To unify hotel and F&B operations under one accountable leader who builds systems, lifts guest satisfaction, and drives consistent performance across every department.
To unify hotel and F&B operations under one accountable leader who builds systems, lifts guest satisfaction, and drives consistent performance across every department.
If this speaks to you…
Head of Operations