YellowDoor Hotels
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Guest Service Manager
- Pay
- ₦150,000to₦200,000
- Experience
- 2–7 years
- Work type
- On-site, rotational shifts including evenings and weekends
- Location
- Abuja, Nigeria
YellowDoor Hotels is a boutique hotel in Abuja built around premium experiences for business and leisure travelers. As Guest Service Manager, you'll own the guest journey from arrival to departure - resolving complaints, leading a front-line team, and coordinating across departments to keep standards high every shift, every day.
Your Mission
- 01Oversee the full guest experience across check-in, stay, and check-out
- 02Supervise and coach 8–12 front-line guest service staff daily
- 03Resolve guest complaints promptly, following up until satisfaction is confirmed
- 04Coordinate with housekeeping, F&B, and maintenance to close service gaps fast
- 05Conduct regular checks of guest-facing areas against presentation and service standards
- 06Prepare guest feedback reports and flag recurring issues to management with evidence
What You Bring
Must-have
Guest complaint resolution and de-escalationCross-department coordinationStaff supervision and performance coachingHospitality SOPs and policy implementationShift ownership across evenings and weekends
Nice-to-have
Reporting and data trackingUpselling and guest experience enhancement
The Non-Negotiables
- Cannot hold staff accountable without defaulting to over-advocacy
- No prior hospitality or luxury service industry experience
- Unwilling or unavailable for rotational shifts including evenings and weekends
- Cannot demonstrate measurable guest or team outcomes from previous roles
Culture
The Purpose of This Role
To own the guest experience end-to-end at YellowDoor - holding service standards, leading front-line staff, and resolving issues before they become patterns.
To own the guest experience end-to-end at YellowDoor - holding service standards, leading front-line staff, and resolving issues before they become patterns.
If this speaks to you…
YellowDoor Hotels
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
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Guest Service Manager
- Pay
- ₦150,000to₦200,000
- Experience
- 2–7 years
- Work type
- On-site, rotational shifts including evenings and weekends
- Location
- Abuja, Nigeria
YellowDoor Hotels is a boutique hotel in Abuja built around premium experiences for business and leisure travelers. As Guest Service Manager, you'll own the guest journey from arrival to departure - resolving complaints, leading a front-line team, and coordinating across departments to keep standards high every shift, every day.
Your Mission
- 01Oversee the full guest experience across check-in, stay, and check-out
- 02Supervise and coach 8–12 front-line guest service staff daily
- 03Resolve guest complaints promptly, following up until satisfaction is confirmed
- 04Coordinate with housekeeping, F&B, and maintenance to close service gaps fast
- 05Conduct regular checks of guest-facing areas against presentation and service standards
- 06Prepare guest feedback reports and flag recurring issues to management with evidence
What You Bring
Must-have
Guest complaint resolution and de-escalationCross-department coordinationStaff supervision and performance coachingHospitality SOPs and policy implementationShift ownership across evenings and weekends
Nice-to-have
Reporting and data trackingUpselling and guest experience enhancement
The Non-Negotiables
- Cannot hold staff accountable without defaulting to over-advocacy
- No prior hospitality or luxury service industry experience
- Unwilling or unavailable for rotational shifts including evenings and weekends
- Cannot demonstrate measurable guest or team outcomes from previous roles
Culture
The Purpose of This Role
To own the guest experience end-to-end at YellowDoor - holding service standards, leading front-line staff, and resolving issues before they become patterns.
To own the guest experience end-to-end at YellowDoor - holding service standards, leading front-line staff, and resolving issues before they become patterns.
If this speaks to you…
Guest Service Manager