YellowDoor Hotels
Hospitality · 51-200 employees
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Guest Service Manager
- Experience
- Mid-Senior level· 4–8 yrs
- Work type
- On-site · Hotel operations require availability for weekends, evenings and holidays
- Location
- Abuja, Nigeria
YellowDoor Hotels is a boutique hotel in Abuja serving business executives and leisure travelers. As Guest Service Manager, you own the guest experience from arrival to departure, lead concierge, guest relations and The Living Room's service team, and drive restaurant revenue. You report directly to the General Manager.
Your Mission
- 01Lead concierge, guest relations and The Living Room's wait staff and supervisors
- 02Own the guest experience from arrival to departure
- 03Resolve guest complaints fast and turn them into repeat business
- 04Drive upselling, restaurant revenue and guest-spend growth
- 05Hold staff to standards with direct feedback and act on underperformance
- 06Use Opera data to steer daily service decisions and report to the GM
What You Bring
Must-have
Boutique or luxury hotel managementLeading teams of 8+ with measurable outcomesGuest complaint resolution and service recoveryProperty management system (Opera) fluencyStaff accountability and direct feedbackRevenue growth and upselling
Nice-to-have
Degree in hospitality or a related field
Tools:Opera PMS, POS systems, Microsoft Office
The Non-Negotiables
- No measurable team outcomes from previous leadership roles
- Soft on accountability or underperformance
- No boutique or luxury hotel management experience
- No hands-on property management system experience
Culture
The Purpose of This Role
Guest experience and restaurant revenue sit with one accountable leader. This role makes sure every guest interaction meets the YellowDoor standard while the service team converts great service into repeat business and higher spend.
Guest experience and restaurant revenue sit with one accountable leader. This role makes sure every guest interaction meets the YellowDoor standard while the service team converts great service into repeat business and higher spend.
If this speaks to you…
YellowDoor Hotels
Hospitality · 51-200 employees
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
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Guest Service Manager
- Experience
- Mid-Senior level· 4–8 yrs
- Work type
- On-site · Hotel operations require availability for weekends, evenings and holidays
- Location
- Abuja, Nigeria
YellowDoor Hotels is a boutique hotel in Abuja serving business executives and leisure travelers. As Guest Service Manager, you own the guest experience from arrival to departure, lead concierge, guest relations and The Living Room's service team, and drive restaurant revenue. You report directly to the General Manager.
Your Mission
- 01Lead concierge, guest relations and The Living Room's wait staff and supervisors
- 02Own the guest experience from arrival to departure
- 03Resolve guest complaints fast and turn them into repeat business
- 04Drive upselling, restaurant revenue and guest-spend growth
- 05Hold staff to standards with direct feedback and act on underperformance
- 06Use Opera data to steer daily service decisions and report to the GM
What You Bring
Must-have
Boutique or luxury hotel managementLeading teams of 8+ with measurable outcomesGuest complaint resolution and service recoveryProperty management system (Opera) fluencyStaff accountability and direct feedbackRevenue growth and upselling
Nice-to-have
Degree in hospitality or a related field
Tools:Opera PMS, POS systems, Microsoft Office
The Non-Negotiables
- No measurable team outcomes from previous leadership roles
- Soft on accountability or underperformance
- No boutique or luxury hotel management experience
- No hands-on property management system experience
Culture
The Purpose of This Role
Guest experience and restaurant revenue sit with one accountable leader. This role makes sure every guest interaction meets the YellowDoor standard while the service team converts great service into repeat business and higher spend.
Guest experience and restaurant revenue sit with one accountable leader. This role makes sure every guest interaction meets the YellowDoor standard while the service team converts great service into repeat business and higher spend.
If this speaks to you…
Guest Service Manager