YellowDoor Hotels
Hospitality · 51-200 employees
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Customer Service Representative
- Experience
- Associate· 2–4 yrs
- Work type
- On-site, rotating shifts including weekends and holidays
- Location
- Abuja, Nigeria
Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you’ll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.
Your Mission
- 01Answer guest calls and messages clearly and courteously.
- 02Welcome and assist guests face to face.
- 03Listen to concerns, apologize when appropriate and help move issues toward resolution.
- 04Direct requests to the right department and follow up on answers.
- 05Cover rotating shifts, including weekends and holidays.
What You Bring
Must-have
Customer service experiencePhone and message handlingFace-to-face guest serviceClear, warm communicationGuest recoveryRequest routing and follow-upRotating-shift availability
Nice-to-have
Telecommunications customer service experienceHotel or restaurant service experience
The Non-Negotiables
- No prior experience in a dedicated customer service role.
- Unable to cover rotating shifts, weekends or holidays.
- Unable to stay courteous and accountable when guests are upset.
Culture
The Purpose of This Role
Give guests a reliable point of contact who can handle inquiries, route requests and support a thoughtful response when something goes wrong.
Give guests a reliable point of contact who can handle inquiries, route requests and support a thoughtful response when something goes wrong.
If this speaks to you…
YellowDoor Hotels
Hospitality · 51-200 employees
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
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Customer Service Representative
- Experience
- Associate· 2–4 yrs
- Work type
- On-site, rotating shifts including weekends and holidays
- Location
- Abuja, Nigeria
Be a welcoming first point of contact for guests at YellowDoor Hotels in Abuja. Across calls, messages and face-to-face conversations, you’ll help people feel heard, connect them with the right team and keep requests moving in a boutique hotel that values warm, accountable service.
Your Mission
- 01Answer guest calls and messages clearly and courteously.
- 02Welcome and assist guests face to face.
- 03Listen to concerns, apologize when appropriate and help move issues toward resolution.
- 04Direct requests to the right department and follow up on answers.
- 05Cover rotating shifts, including weekends and holidays.
What You Bring
Must-have
Customer service experiencePhone and message handlingFace-to-face guest serviceClear, warm communicationGuest recoveryRequest routing and follow-upRotating-shift availability
Nice-to-have
Telecommunications customer service experienceHotel or restaurant service experience
The Non-Negotiables
- No prior experience in a dedicated customer service role.
- Unable to cover rotating shifts, weekends or holidays.
- Unable to stay courteous and accountable when guests are upset.
Culture
The Purpose of This Role
Give guests a reliable point of contact who can handle inquiries, route requests and support a thoughtful response when something goes wrong.
Give guests a reliable point of contact who can handle inquiries, route requests and support a thoughtful response when something goes wrong.
If this speaks to you…
Customer Service Representative