YellowDoor Hotels
Hospitality · 51-200 employees
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
Customer Service Representative
- Pay
- ₦80,000to₦100,000
- Experience
- Associate· 2–4 yrs
- Work type
- On-site in Wuse 2; rotating shifts, including evenings and weekends.
- Location
- Abuja, Nigeria
At The Living Room, YellowDoor Hotels’ fine-dining restaurant in Wuse 2, you’ll help guests feel looked after from their first enquiry through their next visit. You’ll be the main contact by phone and online, working with the restaurant team to deliver attentive, accurate service.
Your Mission
- 01Respond to guest enquiries across phone, WhatsApp, social media, and email.
- 02Manage reservations, preferences, special requests, and guest records accurately.
- 03Resolve routine complaints and escalate refunds or serious concerns promptly.
- 04Follow up before and after visits to support repeat bookings.
- 05Share guest requests and feedback with the restaurant team.
- 06Assist guests on-site when needed.
What You Bring
Must-have
Guest communicationReservation accuracyComplaint resolution and escalationGuest follow-throughMeasurable guest-service impact
Nice-to-have
Fine-dining or luxury hospitality experience
Tools:WhatsApp, Social media, Email, Basic computer applications
The Non-Negotiables
- Cannot demonstrate measurable improvements in guest response, satisfaction, or repeat visits.
- Unavailable for rotating evening and weekend shifts.
- Unable to maintain accurate bookings or escalate serious complaints appropriately.
Culture
The Purpose of This Role
Ensure guests receive timely, thoughtful support and that the restaurant has accurate information to deliver a premium experience.
Ensure guests receive timely, thoughtful support and that the restaurant has accurate information to deliver a premium experience.
If this speaks to you…
YellowDoor Hotels
Hospitality · 51-200 employees
YellowDoor Hotels is a boutique hotel chain located in Abuja, Nigeria, offering premium accommodations designed for business executives and leisure travelers. The hotel provides spacious rooms, business-class amenities, and a multi-functional restaurant and bar called The Living Room that celebrates local cuisine and regional flavors.
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Customer Service Representative
- Pay
- ₦80,000to₦100,000
- Experience
- Associate· 2–4 yrs
- Work type
- On-site in Wuse 2; rotating shifts, including evenings and weekends.
- Location
- Abuja, Nigeria
At The Living Room, YellowDoor Hotels’ fine-dining restaurant in Wuse 2, you’ll help guests feel looked after from their first enquiry through their next visit. You’ll be the main contact by phone and online, working with the restaurant team to deliver attentive, accurate service.
Your Mission
- 01Respond to guest enquiries across phone, WhatsApp, social media, and email.
- 02Manage reservations, preferences, special requests, and guest records accurately.
- 03Resolve routine complaints and escalate refunds or serious concerns promptly.
- 04Follow up before and after visits to support repeat bookings.
- 05Share guest requests and feedback with the restaurant team.
- 06Assist guests on-site when needed.
What You Bring
Must-have
Guest communicationReservation accuracyComplaint resolution and escalationGuest follow-throughMeasurable guest-service impact
Nice-to-have
Fine-dining or luxury hospitality experience
Tools:WhatsApp, Social media, Email, Basic computer applications
The Non-Negotiables
- Cannot demonstrate measurable improvements in guest response, satisfaction, or repeat visits.
- Unavailable for rotating evening and weekend shifts.
- Unable to maintain accurate bookings or escalate serious complaints appropriately.
Culture
The Purpose of This Role
Ensure guests receive timely, thoughtful support and that the restaurant has accurate information to deliver a premium experience.
Ensure guests receive timely, thoughtful support and that the restaurant has accurate information to deliver a premium experience.
If this speaks to you…
Customer Service Representative