
Oak Exclusive is a apparel industry company that realizes the full potential of Africa's textile production. They offer a wide range of services including industrial tailoring, screen printing, and embroidery, providing comprehensive support for every step of production including tailoring and branding.
We're looking for a composed, customer-obsessed Customer Care Team Lead to be the backbone of our client experience at Oak Exclusive. You'll lead a team of customer care reps, own every escalation that lands on your desk, and make sure every customer — whether they ordered 10 polo shirts or a full uniform run — feels heard, helped, and coming back. You know fashion and fabrics aren't just products; they're people's brands. That understanding will set you apart.
Must-have
Nice-to-have
Own the customer experience end-to-end — from the first complaint to the final resolution — and build a team that makes clients feel valued at every touchpoint.
Own the customer experience end-to-end — from the first complaint to the final resolution — and build a team that makes clients feel valued at every touchpoint.

Oak Exclusive is a apparel industry company that realizes the full potential of Africa's textile production. They offer a wide range of services including industrial tailoring, screen printing, and embroidery, providing comprehensive support for every step of production including tailoring and branding.
We're looking for a composed, customer-obsessed Customer Care Team Lead to be the backbone of our client experience at Oak Exclusive. You'll lead a team of customer care reps, own every escalation that lands on your desk, and make sure every customer — whether they ordered 10 polo shirts or a full uniform run — feels heard, helped, and coming back. You know fashion and fabrics aren't just products; they're people's brands. That understanding will set you apart.
Must-have
Nice-to-have
Own the customer experience end-to-end — from the first complaint to the final resolution — and build a team that makes clients feel valued at every touchpoint.
Own the customer experience end-to-end — from the first complaint to the final resolution — and build a team that makes clients feel valued at every touchpoint.