Oak Exclusive
Oak Exclusive is a apparel industry company that realizes the full potential of Africa's textile production. They offer a wide range of services including industrial tailoring, screen printing, and embroidery, providing comprehensive support for every step of production including tailoring and branding.
Customer Care Representative
NGN 100,000–200,000
Lekki Phase 1, Lagos & Central Business District, Abuja
Hybrid
2–4 years experience
Your Mission
- 01Respond to customer inquiries via phone, WhatsApp, email, and walk-ins in a timely and professional manner
- 02Resolve complaints and escalate complex issues to the appropriate team
- 03Track and follow up on orders, production timelines, and delivery updates
- 04Maintain accurate records of customer interactions and feedback
- 05Collaborate with production and branding teams to relay client specifications accurately
- 06Identify and communicate recurring customer pain points to improve service quality
What You Bring
Must-have
Customer serviceComplaint resolutionWritten communication
Nice-to-have
CRM toolsOrder management
2–4 years experience
Tools:CRM software, Email, WhatsApp Business, Google Workspace
The Non-Negotiables
Lives more than 1 hour commute from Lekki Phase 1
No prior customer-facing experience
Poor written communication skills
Culture
The Purpose of This Role
Be the voice of Oak Exclusive — handling customer inquiries, resolving complaints, and ensuring every client interaction reflects our standards of craftsmanship and excellence.
Be the voice of Oak Exclusive — handling customer inquiries, resolving complaints, and ensuring every client interaction reflects our standards of craftsmanship and excellence.
If this speaks to you…
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Customer Care Representative
Oak Exclusive
Oak Exclusive is a apparel industry company that realizes the full potential of Africa's textile production. They offer a wide range of services including industrial tailoring, screen printing, and embroidery, providing comprehensive support for every step of production including tailoring and branding.
Powered bytezera
Customer Care Representative
NGN 100,000–200,000
Lekki Phase 1, Lagos & Central Business District, Abuja
Hybrid
2–4 years experience
Your Mission
- 01Respond to customer inquiries via phone, WhatsApp, email, and walk-ins in a timely and professional manner
- 02Resolve complaints and escalate complex issues to the appropriate team
- 03Track and follow up on orders, production timelines, and delivery updates
- 04Maintain accurate records of customer interactions and feedback
- 05Collaborate with production and branding teams to relay client specifications accurately
- 06Identify and communicate recurring customer pain points to improve service quality
What You Bring
Must-have
Customer serviceComplaint resolutionWritten communication
Nice-to-have
CRM toolsOrder management
2–4 years experience
Tools:CRM software, Email, WhatsApp Business, Google Workspace
The Non-Negotiables
Lives more than 1 hour commute from Lekki Phase 1
No prior customer-facing experience
Poor written communication skills
Culture
The Purpose of This Role
Be the voice of Oak Exclusive — handling customer inquiries, resolving complaints, and ensuring every client interaction reflects our standards of craftsmanship and excellence.
Be the voice of Oak Exclusive — handling customer inquiries, resolving complaints, and ensuring every client interaction reflects our standards of craftsmanship and excellence.
If this speaks to you…
Customer Care Representative